Our Services
Comprehensive disability support services tailored to your individual needs and goals, delivered by experienced professionals across New South Wales and Victoria — funded through NDIS and the Transport Accident Commission (TAC)
Our Services at a Glance
We provide person-centred support services across two funding streams — NDIS and the Transport Accident Commission (TAC). Click any service to learn more, or scroll down for full details.
NDIS Services
NSW & Victoria
Supported Independent Living
24/7 support for daily tasks, personal care, and skill building to help you live independently.
Support Coordination
NDIS plan management, service review, and advocacy to ensure holistic support.
Positive Behaviour Support
Evidence-based behaviour analysis and intervention strategies to improve quality of life.
Community Access & Participation
Social participation support with transportation and trained staff assistance.
Short Term Accommodation
Respite care in our safe Heidelberg facility with experienced overnight staff.
Speech Pathology
Communication assessment, mealtime management, and AAC device support.
Psychology
Evidence-based psychological support for mental health, emotional wellbeing, and daily functioning.
Occupational Therapy
Assessments and therapy to build independence, daily living skills, and participation in everyday life.
TAC Funded Services
Victoria · Transport Accident CommissionWe support clients recovering from transport accident injuries across Victoria with attendant care, community access, independent living skills, and daily living support — funded directly through the TAC, separately from NDIS. Referrals are welcome from case managers, lawyers, and hospitals.
View TAC ServicesNeed help choosing the right services? Contact us for a free consultation or call 03 7074 1802
Supported Independent Living (SIL)
Help with daily tasks, personal care, and activities of daily life to help you live as independently as possible while building your independent skills. Best suited for people with higher support needs requiring help 7 days a week including overnight support.
What's Included:
- Personal care and hygiene support
- Meal preparation and cooking assistance
- Household task support
- Medication management
- 24/7 staffing including overnight support
- Skill development and independence training
Best For:
NDIS participants with high support needs who require assistance 7 days a week, including overnight support, and want to develop independent living skills.
How Supported Independent Living Works:
Initial Meeting
We explore your Housing Goals
Service Review
We review funds and see what can work
Implementation
We work collaboratively to find your new home
Ongoing Support
Regular check-ins and plan reviews to ensure you're on track
Funding & Costs:
All our services are funded through your NDIS plan at standard NDIA rates. Costs vary depending on your specific needs, location, and time requirements.
We accept self-managed, plan-managed, and NDIA-managed participants.
Support Coordination (Level 2 & 3)
We help you understand your NDIS plan, link you to services, make referrals for therapeutic services like Speech Pathology, Psychology, and OT, and attend meetings to ensure a holistic and adequately funded plan.
What's Included:
- NDIS plan review and explanation
- Service provider research and linking
- Referrals to allied health professionals
- Meeting attendance and advocacy
- Plan implementation support
- Crisis and complex situation management
- Goal setting and progress monitoring
Best For:
Participants who need help understanding their plan, connecting to services, or those with complex needs requiring specialized coordination and advocacy.
How Support Coordination Works:
Initial Meeting
We review your NDIS plan together and identify your goals
Service Review
We research and connect you with appropriate service providers
Implementation
We help you start services and attend meetings as needed
Ongoing Support
Regular check-ins and plan reviews to ensure you're on track
Funding & Costs:
All our services are funded through your NDIS plan at standard NDIA rates. Costs vary depending on your specific needs, location, and time requirements.
We accept self-managed, plan-managed, and NDIA-managed participants.
Positive Behaviour Support
Applied behaviour analysis to understand challenging behaviour and implement evidence-based strategies to improve quality of life, decrease risk, and increase community access through specialized intervention planning.
What's Included:
- Comprehensive behaviour assessments
- Functional behaviour analysis
- Positive behaviour support plan development
- Staff and family training
- Environmental modification recommendations
- Regular plan reviews and updates
- Crisis intervention strategies
Best For:
Participants experiencing challenging behaviours that impact their quality of life, safety, or community participation. Led by qualified behaviour analysts. Our PBS services integrate closely with our Psychology team for coordinated therapeutic outcomes.
How Positive Behaviour Support Works:
Initial Meeting
We assess your Behaviour Support Goals
Service Review
We meet with you and your network to assess Behaviours that challenge
Implementation
We work collaboratively to try new strategies
Ongoing Support
Regular check-ins and plan reviews to ensure you're on track
Funding & Costs:
All our services are funded through your NDIS plan at standard NDIA rates. Costs vary depending on your specific needs, location, and time requirements.
We accept self-managed, plan-managed, and NDIA-managed participants.
Community Access & Participation
Supporting you to participate in community activities in places you want to go, with transportation via your vehicle, staff vehicle, or public transport. Our trained staff help you engage meaningfully with your community.
What's Included:
- Community activity planning and support
- Transportation assistance
- Social skills development
- Shopping and errands support
- Recreational activity participation
- Public transport training
- Community connection facilitation
Best For:
Participants wanting to increase their community involvement, develop social skills, and participate in activities they enjoy with appropriate support.
How Community Access & Participation Works:
Initial Meeting
We assess your community and Support Goals
Service Review
We meet with you and your network to assess participation goals
Implementation
We risk and assess work collaboratively to engage
Ongoing Support
Regular check-ins and plan reviews to ensure you're on track
Funding & Costs:
All our services are funded through your NDIS plan at standard NDIA rates. Costs vary depending on your specific needs, location, and time requirements.
We accept self-managed, plan-managed, and NDIA-managed participants.
Short Term Accommodation (Respite)
Providing families and caregivers with respite breaks so they can continue to support their person. Available in Heidelberg, VIC with safe, comfortable environments and experienced overnight staff.
What's Included:
- Safe, comfortable accommodation
- Experienced overnight support staff
- Personalised care routines
- Recreational activities and engagement
- Regular communication with families
- Flexible booking arrangements
- Specialized dietary requirements catered
Best For:
Families and primary caregivers who need regular or emergency respite breaks to maintain their caring capacity. Available in our Heidelberg facility.
How Short Term Accommodation (Respite) Works:
Initial Meeting
We assess your community and Support Goals.
Service Review
We meet with you and your network to assess participation goals
Implementation
We risk and assess work collaboratively to engage
Ongoing Support
Regular check-ins and plan reviews to ensure you're on track
Funding & Costs:
All our services are funded through your NDIS plan at standard NDIA rates. Costs vary depending on your specific needs, location, and time requirements.
We accept self-managed, plan-managed, and NDIA-managed participants.
Speech Pathology
Comprehensive services including mealtime management, communication assessment, communication devices/aids, and supporting both formal and informal supports to increase communication ability and quality of life.
What's Included:
- Comprehensive communication assessments
- Alternative and Augmentative Communication (AAC)
- Mealtime management and swallowing support
- Communication device trials and training
- Family and support worker training
- Environmental communication strategies
- Progress monitoring and plan reviews
Best For:
Participants with communication challenges, swallowing difficulties, or those requiring assessment for communication aids and devices. Our Speech Pathology services work alongside our Psychology and PBS teams for integrated allied health support.
How Speech Pathology Works:
Initial Meeting
We assess your Speech Pathology Goals
Service Review
We meet with you and your network to assess Speech Pathology needs
Implementation
We make new assessments to review therapeutic intervention
Ongoing Support
Regular check-ins and plan reviews to ensure you're on track
Funding & Costs:
All our services are funded through your NDIS plan at standard NDIA rates. Costs vary depending on your specific needs, location, and time requirements.
We accept self-managed, plan-managed, and NDIA-managed participants.
Psychology
Our psychology services support participants to improve mental health, emotional wellbeing, and overall quality of life. We provide evidence-based therapy tailored to each individual, working alongside participants, families, and support teams to create meaningful and lasting change.
What's Included:
- Anxiety, depression, and emotional distress support
- Trauma and complex psychosocial needs
- Behavioural challenges and emotional regulation
- Skill development for independence and daily life
- Adjustment to disability and life changes
- Social skills and relationship development
- Cognitive and Functional Assessments
Best For:
Participants seeking support for mental health, emotional wellbeing, trauma, or behavioural challenges. Our psychology team works closely with Positive Behaviour Support practitioners, support coordinators, and frontline staff to ensure strategies are implemented in everyday life.
How Psychology Works:
Initial Meeting
We assess your psychology goals and therapeutic needs
Assessment
We meet with you and your network to understand your mental health and wellbeing needs
Therapy & Implementation
Evidence-based therapeutic intervention tailored to your goals
Ongoing Support
Regular check-ins and plan reviews to ensure lasting outcomes
Funding & Costs:
Psychology services may be funded under Improved Daily Living (Capacity Building), Therapeutic Supports, or Behaviour Support (in conjunction with PBS). We can assist in identifying the most appropriate funding category within your NDIS plan.
We accept self-managed, plan-managed, and NDIA-managed participants.
Occupational Therapy
Our Occupational Therapists support children and adults to maximise their independence, safety, and participation in everyday life. We work collaboratively with participants, families, support coordinators, and other allied health professionals to develop practical, person-centred solutions that improve quality of life.
What's Included:
- Functional Capacity Assessments (FCA)
- Assistive Technology Assessments
- Home and Living Assessments
- Supported Independent Living (SIL) Assessments
- Specialist Disability Accommodation (SDA) Assessments
- Home Modification Assessments
- Daily Living Skills Development
- Independent Living Skills Training
- Sensory Assessments
- Capacity Building Supports
Best For:
Participants seeking to build independence, improve everyday living skills, or requiring assessments for assistive technology, home modifications, SIL, or SDA. Our OT team works closely with Positive Behaviour Support practitioners, support coordinators, and disability support workers to ensure practical recommendations that achieve meaningful outcomes.
Funding & Costs:
Occupational therapy services may be funded under Improved Daily Living (Capacity Building), Assistive Technology (Capital Supports), Home Modifications (Capital Supports), or Therapeutic Supports. We can assist in identifying the most appropriate funding category within your NDIS plan.
We accept self-managed, plan-managed, and NDIA-managed participants.
Where We Provide Support
New South Wales
Comprehensive NDIS services across NSW with flexible home, community, and facility-based support options.
Victoria
Full range of services across Victoria, including our specialized respite facility in Heidelberg.
Service Delivery Options
- In-Home Support: Services delivered in your own home
- Community-Based: Support in community settings
- Facility-Based: Services at our specialized locations
- Remote Support: Phone and video consultations
Age Groups Supported
We support NDIS participants aged 9+ years with transparent assessment processes for all referrals.
Specialising in: Autism, Complex Psychosocial conditions, Out-of-Home Care, and Intensive Therapeutic Care needs.
NDIS Funding and Plan Management
We work with all NDIS funding arrangements to ensure you get the most from your plan
Self-Managed
You manage your own NDIS funding and choose your service providers directly. We provide invoices and documentation to support your choices.
Plan-Managed
Your plan manager handles the financial administration while you maintain choice and control over your services. We work directly with your plan manager.
NDIA-Managed
The NDIA manages your funding directly. As a registered provider, we can accept payments directly from the NDIA for approved services.
Getting Started
Not sure what funding type works best for you? Our Support Coordinators can help you understand your options and make the choice that gives you the most flexibility and control.
Get Help Understanding Your PlanNDIS Registered & Trusted Provider
We are proudly registered with the NDIS and committed to delivering quality disability support services that meet all regulatory standards and participant rights.
Ready to Access Our Services?
Our experienced team is ready to work with you to create a personalised support plan that helps you achieve your goals and live more independently.
