About Positive Care and Supports

Over 10 years of experience delivering person-centred disability support services with a dedicated team of 50+ professionals across NSW and Victoria

Our Story

Positive Care and Supports (PC&S) was created with the sole aim of offering support that always puts participants first, to have policies and processed that put our participants at the centre of what we do. We provide a range of disability services and aim to make a difference in the lives of those living with a disability.

With over 10 years of combined experience in the disability sector, we have grown from a small team to a trusted NDIS registered provider supporting participants across New South Wales and Victoria for over 150+ participants with 50 staff.

Our goal is to make each of our participants' lives easier, fairer, and more involved. We work with you as partners, respecting your decisions and valuing your individual journey, if we aren't the right fit we will also make some support suggestions for you to try.

10+
Years of Experience
50+
Professional Staff
2
States Covered

Our Leadership

Led by experienced professionals committed to excellence in disability support and advocacy

Ray Stacey, Director & Founder

Ray Stacey - Director & Founder

B.Sc in Psychology - University of Plymouth P.Gr. Certificate in Positive Behaviour Intervention - UQ College

Ray is a strong advocate with extensive experience ranging from Therapeutic Support Worker to Director across 10+ years in leadership roles. His journey through the disability sector includes significant experience in:

  • Child and Adolescent Mental Health services
  • Respite care coordination and delivery
  • Adult Supported Accommodation management
  • Individualised Support Program development
  • Complex behaviour intervention and support

Ray's academic background in Psychology and further education in Positive Behaviour Intervention ensures that all PC&S services are grounded in evidence-based practice and delivered with the highest professional standards that align with the NDIS Code of Conduct and Person-centred practice, aiming to improve quality of life.

Key Achievements

Academic Excellence and Training

B.Sc. Psychology, Post-graduate certification in Positive Behaviour Intervention, c,ertificates in Trauma Informed Care and Child Safety

Team Leadership

Successfully built and leads a team of 50+ qualified professionals across multiple service areas for PC&S. Historically has recruited, trained and supported over 200+ staff members in disability support

Sector Recognition

Led and drove person centred therapeutic care and standards across multiple organisations

Meet Ray & Our NDIS Team

Watch our director Ray Stacey share his passion for person-centred disability support and meet the experienced professionals supporting NDIS participants across NSW & Victoria

Meet Our Experienced NDIS Support Team

With the right supports in place, a safe home and access to the community can be achieved with staff that really get to know support needs and complexities. Watch to see how we support participants out and about as well as income.

Want to discuss your NDIS support needs with Ray and our team?

Contact Us Today

Our Dedicated Team

We have over 50 staff supporting participants across all service areas. We are a dedicated team ready to learn, grow and support you on your journey toward greater independence and community participation, we respect all cultures, identities and diversities.

Specialized Expertise

Our team has experience across diverse support needs including Autism, Complex Psychosocial conditions, Out-of-Home Care, and Intensive Therapeutic Care for Significant Disability.

Continuous Learning

We invest in ongoing professional development to ensure our team stays current with best practices, new approaches, and evolving participant needs.

Person-Centred Approach

Every team member is trained in our person-centred philosophy, ensuring you remain at the centre of all decisions and support planning.

Our Vision

"To have created a community where every NDIS participant, no matter how complex their needs, has access to support workers that say "yes" and makes possibilities real."

Our Mission

"To provide responsive, adaptive disability support that meets participants where they are. We embrace complexity, learn continuously, and work alongside participants to turn their goals into reality—one "yes" at a time."

PC&S complies with all the National Disability Insurance Scheme (NDIS) State and Commonwealth Government requirements for the delivery of quality and safe disability support services.

Our Values

The principles that guide everything we do

Say Yes First

We start from a place of possibility. When others say "too hard," we ask "how can we make this work?" Our default response is to find a way forward.

Learn by Discovery

We don't wait until we have all the answers. We embrace challenges as opportunities to grow, reflect on what works, and adapt our approach alongside our participants and their community as we discover what best lives look like.

Courage to Care

We lean into difficult situations courageously, advocate fiercely for our participants, and don't shy away when things get challenging.

Integrity in Action

We do what we say we'll do. We're transparent about our capabilities, honest about our limitations, and accountable for our commitments—always.

Safe and Harmonious Working Environment

We offer a workplace that provides support, guidance, and acceptance to both staff and participants, creating a positive atmosphere for everyone.

Passion

Every member of staff is passionate about the work they do and considers all our participants a part of our family.

Quality & Safeguards

Your rights, safety, and quality of care are our top priorities

Your Rights as an NDIS Participant

You have the right to safe, respectful, and quality services. We are committed to upholding all participant rights under the NDIS.

Learn About Your Rights

Making a Complaint

If you're not happy with our services, you can make a complaint to us directly or to the NDIS Quality and Safeguards Commission.

NDIS Commission: 1800 035 544

Direct to us: 03 7074 1802

Worker Screening

All our staff have current NDIS worker screening clearances and undergo regular training in the NDIS Code of Conduct.

Incident Reporting

We have clear procedures for preventing, responding to, and reporting any incidents that may affect participant safety or wellbeing.

Restricted Practices

As a registered provider, we are trained in implementing, monitoring and reporting restricted practices if and when they arise and aim to fade them out.

Access

Ask us for more information if you need easy-reads, communication assistance or any access concerns to PC&S.

Ready to Work With Our Team?

Experience the difference of truly person-centred support with a team that has the expertise, experience, and commitment to help you achieve your goals.

Get Started Today
03 7074 1802 Free initial consultation